pkg99 FAQ — Questions & Answers

pkg99 works well on all modern Android and iOS smartphones. Samsung, Xiaomi, Realme, Oppo, iPhone — the site loads smoothly on any mid-range or high-range device. With a 4G or Wi-Fi connection, you can enjoy the games and live casino sections without interruption. If you have an older operating system, it is a good idea to update your browser.

Yes. pkg99 is a fully mobile-friendly website, so you can open Chrome, Firefox, or Safari on your phone and go directly to pkg99.lat to play. There is no need to install a separate app. The site is optimised for mobile screens, so buttons and menus are easy to use.

Open pkg99.lat in Chrome, then tap the three-dot menu (⋮) in the top right corner and select "Add to Home Screen". On iPhone, tap the Share icon in Safari and then tap "Add to Home Screen". After that, you can access the site with a single tap, just as convenient as an app.

Slow loading is usually caused by old cache or cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data, check "Cached images and files" and "Cookies", and clear them. Then reload the site. If your internet connection is unstable, try switching to Wi-Fi.

When you open a new account at pkg99 and make your first deposit, the 120% welcome bonus is added automatically. The maximum bonus is up to ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus, making your total balance ৳2,200. The minimum deposit amount is ৳500.

Wagering means you must place a certain amount in bets before you can withdraw bonus money. The wagering requirement at pkg99 is 15x — and it is calculated only on the bonus amount, not the deposit. Example: if you receive a ৳1,200 bonus, you must complete ৳1,200 × 15 = ৳18,000 in total bets. After that, you can withdraw winnings from the bonus.

No. The welcome bonus applies only once per player — on the first deposit. If you try to claim the bonus by opening a second account under the same name, address, or payment method, the account may be cancelled. Existing players will find regular new offers in the promotions section.

Yes. If you want to remove the bonus before completing the wagering requirement, contact support via live chat. They can cancel the bonus — but keep in mind that any amount won from that bonus will also be removed. Your original deposit amount will remain intact.

Every bonus has an expiry period that starts as soon as the bonus is activated. If the wagering requirement is not met within the specified period, the bonus balance is removed. It is a good idea to check the applicable expiry period on the terms and conditions page before accepting a bonus. If in doubt, ask via live chat.

A username is generally 6–20 characters made up of a mix of English letters and numbers. To keep your password secure, use a combination of lowercase and uppercase letters, numbers, and a special character (such as @, #, !) — a minimum of 8 characters. Avoid using your date of birth or simple number sequences (123456) as a password. Do not share your password with anyone.

No, you can log in from a new phone or computer — just enter the correct username and password. For security purposes, a verification step may sometimes appear, such as email verification. Once you log in on a new device, the session on the previous device ends automatically.

In most cases this happens due to a wrong password or Caps Lock being on. First, try typing your password carefully again. If that does not work, use the "Forgot Password" option. Clearing your browser cache also often fixes the issue. If the problem persists, let the support team know via live chat.

Click the "Forgot Password" link on the login page. Enter your registered email address and a reset link will be sent to you. Click the link and set a new password. If you do not receive the email, check your spam or promotions folder. If you still have trouble, email [email protected] or contact us via live chat.

Yes, but conditions apply. To withdraw winnings from a bonus, you must first complete the wagering requirement. Remember, wagering is only on the bonus amount — for example, for a ৳1,200 bonus you must complete ৳18,000 in total bets. Once the requirement is met, the winnings move to your main balance and you can then withdraw a minimum of ৳800.

Yes, withdrawals at pkg99 are processed seven days a week, 24 hours a day. You can submit a request at any time according to Bangladesh Standard Time (BST). Money is usually sent within 15 minutes to 2 hours. For bank transfers, the bank's own processing time may take a little longer.

It is normal for a withdrawal request to show "Pending" after submission — it means the request is under review. Money is usually sent within 15 minutes to 2 hours. If it has been more than 2 hours, let support know via live chat and they will resolve it quickly. For first-time withdrawals, identity verification may take a little more time.

No. For security reasons, pkg99 only processes withdrawals to payment accounts registered in your own name. Whether you use bKash, Nagad, Rocket, or Upay, it must be in your own name and must match the name on your pkg99 account. This is to ensure the security of your account.

The minimum withdrawal amount at pkg99 is ৳800. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Mobile wallets (bKash, Nagad, Rocket, Upay) are generally the fastest — often delivering money within just 15 minutes. Bank transfers may take a little longer.