pkg99's Privacy Policy

1. Introduction

pkg99 is a safe and reliable online casino and betting platform operated for players in Bangladesh. We give the highest priority to the privacy of our users. This Privacy Policy ("Policy") describes how pkg99 collects, uses, discloses, and protects your personal information.

When you use pkg99's website, application, or any other service, you consent to the terms described in this policy. If you have any objection to this policy, please refrain from using our platform and contact the support team.

2. Information We Collect

pkg99 collects only the information necessary to provide its services. The types of information are detailed below:

2.1 Information You Provide Directly

When you create an account or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bank or mobile financial service (bKash, Nagad, Rocket, Upay) account details
• Identity verification documents (national ID card or passport)
• Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

When you use pkg99, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Page visit times and navigation history
• Transaction history and gameplay data

2.3 Information Received from Third Parties

For identity and payment verification purposes, we may receive certain information from approved third-party providers. This information is used solely to confirm legitimacy.

3. Purpose of Using Information

pkg99 uses the collected information only for the following purposes:

1. To create, manage, and secure accounts
2. To process deposit and withdrawal transactions
3. To verify that you are at least 21 years of age
4. To prevent fraud and protect account security
5. To monitor responsible gaming and provide support
6. To provide customer service and assistance
7. To comply with applicable laws and regulations
8. To improve platform quality and resolve technical issues

pkg99 never sells your information to third parties or shares it for advertising purposes.

4. Data Protection and Security Measures

pkg99 adopts industry-standard technical and administrative measures to keep your personal information protected. The key components of our security framework are:

4.1 Technical Protection

• SSL/TLS Encryption: All data between your browser and our servers is transferred through encrypted channels.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication (2FA): Two-step authentication is available for additional account security.
• Secure Payment Gateway: All financial transactions are processed through verified and secure gateways.

4.2 Administrative Protection

• Only authorized staff may access your information, and only when necessary.
• All staff are trained on privacy protection.
• Data access logs are reviewed regularly.

5. Data Sharing Policy

pkg99 may share your personal information with third parties in limited and specific circumstances:

5.1 Service Providers

Limited information may be shared with approved partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technology services. These partners are contractually bound to follow our privacy standards.

5.2 Legal Obligations

We may be required to disclose your information under applicable law, court order, or a legitimate request from authorities. In such cases, we will disclose only the information legally required.

5.3 Fraud Prevention

Information necessary to protect accounts and prevent fraudulent activity may be shared with relevant authorities.

6. Cookie Policy

pkg99 uses cookies and similar technologies to improve your user experience.

6.1 Types of Cookies

• Essential Cookies: For the core functionality of the platform (login sessions, security).
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: To analyze platform usage and improve services.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

7. Data Retention Period

pkg99 retains your information for as long as:

• Your account is active and service provision requires it
• Legal obligations need to be fulfilled
• Information is needed for resolving any dispute or legal claim

Even after an account is closed, financial transaction records may be retained for a specific period in accordance with applicable law.

8. Your Rights

You have the following rights regarding your personal information:

1. Right of Access: The right to know what information we hold about you.
2. Right of Rectification: The right to request correction of incorrect or incomplete information.
3. Right of Erasure: The right to request deletion of your information in certain circumstances.
4. Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
5. Right to Object: The right to object to the processing of your information for specific purposes.

To exercise these rights, contact us at [email protected].

9. Protection of Minors' Information

pkg99 is for those aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

pkg99 verifies identity documents at registration for age verification. If you become aware of a minor's account, please notify us at [email protected].

10. International Data Transfers

pkg99's servers may be located in various countries. Even if your information is transferred outside Bangladesh, it will be handled in accordance with the protection standards described in this policy. We ensure that international data transfers follow strict security protocols.

11. Notice of Policy Changes

pkg99 may update this privacy policy from time to time. For any significant changes, we will:

• Note the update date at the top of the policy
• Send a notification to your registered email
• Inform you of the changes when you access the platform

Continuing to use the platform after changes are made will be considered your agreement to the updated policy.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. pkg99's support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Email: [email protected]
• Live Chat: Available directly on the platform, 24/7

After receiving your complaint, we will review it as quickly as possible and take the necessary steps to resolve it.